Common mistakes

1 min read · Chapter 9 of 10

What usually goes wrong

Symptom	Likely cause	First thing to check
Callers say the agent is slow	Long model response time, tool round trips, high reasoning effort, hops across clouds	Mouth-to-ear time at the 95th percentile, by stage
The agent talks over callers	Silence timer too short; slow speakers; callers reading digits	End-of-turn settings during data capture; keypad entry
The agent stops for no reason	Backchannels, coughs, a TV, its own voice echoing	False-interruption rate; interruption classifier
Wrong names, emails or account numbers	8 kHz audio, accents, noise	Read-back confirmation; spelling and keypad fallbacks
Calls end mid-conversation at 10 minutes	Platform maximum duration or a model connection limit	Max-duration settings; session resumption
Outbound calls go unanswered	"Spam Likely" labels, weak attestation, number reputation	Registration with analytics engines; your own signing token; SIP 603+ responses
A customer got two calls	An ambiguous timeout retried automatically	Dial logic and retry rules
The bill grows with call length	Speech-to-speech context replay; cache broken by mid-call changes	Cached share of input; static instructions and tools
A lawyer's letter about recording	The vendor can train on audio; no notice naming it	Retention and training settings; the greeting
A cloned voice gets through	Voiceprint as the only check	A second factor for money movement and account changes